Currently a Functional Consultant at Infosys. MBA from Welingkar Institute of Management. I leverage my extensive software background, supported by a PGDM in Operations and a bachelor's degree in Information Technology.
Focus Areas:
My experience across various roles has equipped me with a diverse set of transferable skills, enabling me to drive success in dynamic environments.
Applying a structured, analytical approach to identify root causes and develop effective, data-driven solutions for complex business and technical challenges.
Delivered 50+ impactful solution demonstrations, including 15+ client visits, which led to a 30% increase in client engagements.
Delivered 10+ new GenAI or Agentic AI custom business use cases in the areas of ITSM and CSM by effectively utilizing the development team.
End-to-end client management and satisfaction delivery.
Certified in CSA, CIS-CSM, ITSM, CSM, and Now Assist.
Microsoft Office Tools, Postman, Jira, storytelling, collaboration, team empowerment, and product demonstration.
Applying next-generation AI in digital transformation projects.
Apr 2025 – Present
Jan 2024 – Mar 2025
Apr 2020 – Sep 2020
Aug 2018 – Apr 2020
Jan 2018 – Aug 2018
2014 – 2018 · Rajkot
Marwadi Education Foundation Group of Institutions (MEFGI)
2021 – 2023 · Bangalore
Welingkar Institute of Management (WeSchool)
2021 – 2023 · Bangalore
Welingkar Institute of Management (WeSchool)
Operations
Welingkar Institute of Management · 2021–2023
Information Technology
Marwadi University · 2014–2018
ServiceNow Certified System Administrator
ServiceNow Customer Service Management
Skill Tag - Infosys
Six Sigma Yellow & Green Belt certified.
Certificate of Excellence – Top ranker in IT.
Shri Dewang Mehta Information Technology Awards – 2017.
Recognised for leadership in student placement activities.
Languages: English (full professional) · Gujarati (native) · Hindi (full professional)
Rahulsinh Parmar